Shipping & Local Pickup Policy

At Lollipops and Lace, every order is carefully created, checked and packaged with care. Please review the information below before placing your order.

Order Processing Times

As many of our products are handmade, personalised or made to order, processing times may vary depending on the product and current order volume.

Estimated processing times will be displayed within the relevant product description or advised when your custom order is confirmed.

Processing time refers to the time required to design, create, print, manufacture or prepare your order before it is dispatched. Shipping time is additional.

Orders containing multiple products will generally be dispatched together once all items are ready, unless otherwise arranged.

If your order is required by a particular date, please contact us before ordering to confirm availability. We recommend allowing additional time for production and possible delivery delays.

Shipping

Shipping is available within Australia for eligible products, including selected:

• Cookie cutters
• Embossers and debossers
• Acrylic cake and cupcake toppers
• 3D-printed baking tools and organisers
• Edible images
• Selected seasonal and non-perishable products

Shipping availability and applicable charges will be displayed at checkout.

Some products may not be suitable for shipping due to their size, fragility, temperature requirements or perishable nature.

Cakes and Fresh Baked Products

Custom cakes and other fresh or delicate baked products are generally available for local pickup only, unless delivery has been arranged and confirmed directly with Lollipops and Lace.

This may include:

• Custom cakes
• Cupcakes
• Cookies
• Cake pops
• Dessert boxes
• Other fresh or perishable products

Please refer to the individual product listing or contact us to discuss available collection or delivery options.

Shipping Timeframes

Delivery estimates begin once your order has been completed and dispatched.

Shipping timeframes provided at checkout or by the delivery provider are estimates only and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

• Postal or courier delays
• Public holidays
• Severe weather
• High-volume seasonal periods
• Incorrect or incomplete delivery information
• Delays within postal or courier networks

Lollipops and Lace is not responsible for delays caused by postal or courier services. However, we will assist where reasonably possible if an issue occurs.

If your order is needed for an event, we strongly recommend ordering early and allowing additional delivery time.

Shipping Costs

Shipping costs are calculated and displayed at checkout where available.

Shipping charges may vary depending on the size, weight, quantity and destination of the order.

Any additional postage or delivery charges required due to incorrect customer information, returned parcels or re-delivery may be the responsibility of the customer.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Recipient name
• Street address
• Suburb
• State
• Postcode
• Contact details

If you notice an error, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

Lollipops and Lace is not responsible for parcels delivered incorrectly due to inaccurate or incomplete information supplied by the customer.

Tracking

Tracking information will be provided where tracked shipping is included with the selected delivery method.

Please allow time for tracking information to become active after your order has been dispatched.

Customers are responsible for monitoring tracking updates and making suitable arrangements to receive or collect their parcel.

Authority to Leave

Where a customer selects or provides authority to leave, the customer accepts responsibility for the parcel once the delivery provider records it as delivered.

Please choose a secure and protected delivery location.

Lollipops and Lace is not responsible for loss, theft, heat exposure, weather damage or other damage occurring after a parcel has been left in accordance with the customer’s delivery instructions.

Lost, Delayed or Missing Parcels

If your parcel appears delayed or missing, please check the tracking information and contact the relevant delivery provider where appropriate.

You are also welcome to contact Lollipops and Lace, and we will assist with reasonable enquiries or claims where possible.

A parcel is not considered lost until the delivery provider has completed its investigation or classified the parcel as lost.

Any remedy will be considered in accordance with the circumstances and applicable Australian Consumer Law.

Damaged Orders

We carefully inspect and package all products before dispatch.

If your order arrives damaged, please contact us as soon as reasonably possible after delivery and provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the external packaging
• Photographs of any internal protective packaging

Please retain the product and all original packaging while the issue is being assessed, as these may be required for a postal or courier claim.

Where an item is confirmed to be damaged, faulty or incorrect, an appropriate remedy will be provided in accordance with Australian Consumer Law.

Local Pickup

Local pickup is available from Pimpama, Queensland, by prior arrangement.

The full collection address and pickup instructions will be provided once your order is ready or your collection time has been confirmed.

Please do not arrive without a confirmed collection time, as Lollipops and Lace operates as a home-based business and collection availability may vary.

Pickup Times

Pickup is available by appointment only.

Please collect your order at the agreed date and time. If you are running late or need to change your collection time, please contact us as soon as possible.

We understand that unexpected delays can occur and will do our best to arrange another suitable time where possible.

Orders may not be available before the confirmed collection time.

Collecting Cakes and Baked Products

Please ensure your vehicle has a clean, flat and stable space available before collecting a cake or other delicate order.

For safe transport, we recommend:

• Placing cakes on a flat surface, such as the vehicle floor or flat cargo area
• Keeping the vehicle cool with air conditioning
• Avoiding direct sunlight
• Driving carefully and avoiding sudden braking or sharp turns
• Not placing cakes on a passenger seat or a person’s lap

Once an order has been collected, responsibility for its safe transportation, handling and storage transfers to the customer.

Lollipops and Lace is not responsible for damage caused after collection due to incorrect handling, unsafe transportation, heat exposure, incorrect storage or failure to follow the care instructions provided.

This does not limit any rights available under Australian Consumer Law.

Uncollected Orders

If you are unable to collect your order at the arranged time, please contact us as soon as possible.

Fresh and perishable products have limited storage periods and may not be able to be held beyond the agreed collection date.

Where a customer does not collect an order and does not make alternative arrangements, refunds may not be available for custom-made, personalised, completed or perishable products.

Non-perishable orders may be held for a reasonable period. Additional delivery or postage charges may apply if shipping is later requested.

Changes to Shipping or Pickup Arrangements

Please contact us as soon as possible if you need to change your shipping or pickup arrangements.

Changes are subject to availability and may involve additional fees.

Once an order has been dispatched, we may be unable to change the delivery address, delivery method or shipping instructions.

Contact Us

If you have questions about shipping, local pickup or the status of your order, please contact us through the details provided on the Lollipops and Lace website.

Please include your order number where possible so we can assist you more efficiently.

Last updated: 12 July 2026